Privacy Policy
Introduction
Welcome to the Al Najib website (the “Website”), operated by Zahaa Personal Care Products LLP (referred to as “we,” “us,” or “our”). We value your trust and are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our Website or purchase our products. By using our Website, you agree to the practices described in this policy.
Information We Collect
a.Personal Information
We may collect personal details such as your name, email address, phone number, shipping and billing address, and payment information when you voluntarily provide them—such as when placing an order, signing up, or contacting us. In some cases, we may also collect additional information like preferences or basic demographic details to help us provide a more personalized and seamless shopping experience.
b.Automatically Collected Information
When you browse our Website, certain information is collected automatically. This may include your IP address, browser type, device details, operating system, and browsing behavior. We use cookies and similar technologies to enhance your experience, analyze website performance, and better understand how visitors interact with our Website.
c.Information from Third Parties
We may receive limited information about you from trusted third parties, such as payment processors, delivery partners, or social media platforms (if you choose to connect with us through them). This helps us process your orders efficiently and keep you updated on your purchases.
Use of Information
We use the information we collect to provide a seamless, secure, and personalized experience. This includes:
a.To provide and personalize our services
To process your orders, manage your account, and tailor your experience based on your preferences
b.To process and fulfill your orders
To handle payments, coordinate deliveries, and keep you informed about your order status.
c.To improve our Website and services
To better understand how our customers interact with our Website, resolve technical issues, and enhance overall performance and usability.
d.To communicate with you
To send order confirmations, delivery updates, respond to your queries, and share relevant offers, updates, or newsletters (only where permitted).
e.To comply with legal requirements
To meet applicable legal and regulatory obligations and respond to lawful requests from authorities.
f.To maintain security and prevent fraud
To protect our Website, customers, and systems from unauthorized access, misuse, or fraudulent activities.
Disclosure of Information
We respect your privacy and only share your personal information when necessary to operate our business effectively and deliver a smooth customer experience. This may include:
a.With service providers
We may share your information with trusted third-party service providers who support our operations, such as payment processing, order fulfillment, delivery services, marketing, analytics, and website maintenance.
b.With legal authorities
We may disclose your information where required to comply with applicable laws, regulations, or legal processes, or to respond to valid requests from government or regulatory authorities.
c.In business transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business transaction to the relevant entity.
d.With delivery partners
We share necessary details with delivery and logistics partners to ensure timely order fulfillment and to provide you with tracking updates.
e.With marketing partners
With your consent, we may share limited information with selected marketing partners to offer you relevant promotions, updates, or advertisements.
Security
We take appropriate and reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss. Our systems and processes are designed to maintain the security and integrity of your data. However, it’s important to note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We also encourage you to take simple precautions on your end, such as using strong passwords and keeping your account credentials confidential, to further safeguard your information.
Your Rights
You have certain rights regarding your personal information, and we are committed to ensuring you can exercise them easily:
a.Access, update, or delete your information
You can review, update, or request deletion of your personal information at any time by accessing your account or contacting us.
b.Object to data processing
You have the option to opt out of marketing communications or object to certain uses of your personal information where applicable.
c.Withdraw your consent
If we rely on your consent to process your information, you may withdraw it at any time without affecting the lawfulness of prior processing.
d.Data portability
You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
e.Lodge a complaint
If you believe your rights have been violated, you have the right to raise a complaint with the appropriate data protection authority. To exercise any of these rights or for any queries related to your personal information, please contact us at care@zahaapersonalcare.com.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, maintaining records, and complying with legal obligations. Where required, we may retain certain information for a longer period as permitted or required by applicable laws.
Children’s Privacy
Our Website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected unintentionally, we will take appropriate steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, along with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can reach out to us at: Email: care@zahaapersonalcare.com Address: 1308, Solus, Hiranandani Estate, Thane West, Thane, Maharashtra, India, 400607 By using our Website, you acknowledge and agree to the terms outlined in this Privacy Policy.
