Refund Policy
Introduction
At Al Najib, we take pride in delivering premium-quality products with utmost care. This policy outlines the conditions under which returns and refunds may be considered, in case you experience any issues with your order.
Product Returns & Refund Eligibility
a.Returns
We offer returns and refunds only in cases where the product packaging is damaged at the time of delivery. Requests must be raised within 8 days of purchase. Please note that we do not offer exchanges or replacements.
b.Eligibility Criteria
To qualify for a refund, the following conditions must be met:
- Clear photographic or video evidence of the damaged package must be provided within 24 hours of delivery.
- Valid proof of purchase (order number or receipt) must be submitted.
- The product must be unused, unopened, sealed, and within its shelf life
- Refund requests will not be accepted for products that have been opened, consumed, or improperly stored.
Refund Process
a.Initiating a Refund
To request a refund, please contact us at: Email:care@zahaapersonalcare.com Kindly include the following details:
- Full name and contact information
- Order number and purchase date
- Reason for the refund request
- Supporting images or videos
b.Review and Approval
We will acknowledge your request within 24–48 business hours. After reviewing the details, we will inform you whether your request has been approved or declined. Additional information may be requested if required.
c.Refund Method
If approved, the refund will be processed to your original payment method within 7–10 business days. Shipping charges will be refunded only if the issue is due to an error on our part.
Non-Refundable Items
- Custom or Personalized Orders: Not eligible for refunds unless defective or incorrectly fulfilled.
- Promotional Purchases: Products bought during sales, discounts, or bundled offers are non-refundable.
- Perishable Goods: Items that are not damaged or defective upon delivery are not eligible for refunds.
Shipping Costs
a.Return Shipping
If a return is approved for reasons not related to damage or error from our side, return shipping costs may need to be borne by the customer.
b.Proof of Damage
In cases of transit damage, valid photo or video proof is required for us to cover any related costs.
Cancellation of Orders
a.Order Cancellation
Orders may be cancelled before they are shipped. Once dispatched, cancellations will not be possible, and the standard refund policy will apply.
b.Custom or Bulk Orders
Cancellations for custom or bulk orders may be subject to applicable charges.
Contact Information
For any questions, concerns, or refund requests, please reach out to us:
Email: care@zahaapersonalcare.com
Customer Support Number: 9217538672
Address: 1308, Solus, Hiranandani Estate, Thane West, Thane, Maharashtra, India, 400607
Changes to This Policy
We may update this Returns & Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. By placing an order on our Website, you acknowledge and agree to the terms outlined in this Returns & Refund Policy.
